Tag Archives: experience design

Experience Design is an Understanding – Help Me With Mine

About this version:


1. Explain what Experience Design is.
2. Describe who is involved in designing experiences.

I don’t think User Experience people own Experience Design — developers, graphic artists, clients create the space we work in and are more than stakeholders.

Getting to knowing the minds of others is classic UX space, but this sort of empathy is also practiced by designers, marketing professionals, and developers. But, simply knowing people and their needs does not create an experience.

How the experience will be built from design phase deliverables to final experience is just as important as People. Of course, the decisions about what technologies to use are complex and rely on an understanding of who the experience will reach and what it’s trying to accomplish for the business.

At the most basic level, without someone to pay the bills, you can’t do much of anything. Whether it’s brand awareness or lead conversion, creation of an experience implies that there is a goal in mind that relates back to that investment.

Where a technology and people interface, you have an audience. If you choose a technology that few use, your audience is smaller. And if you pick a technology that lots of people use, you audience is larger, but perhaps the interactions you’ll be able to design for will be limited.

Where technology and business overlap you have a medium (or maybe a channel). The kind of technology selected for an experience has to suit the audience and the business. The technology that might provide the best experience may be too expensive for the business to invest in. We have to find the balance.

I mean this in it’s largest sense. It could be e-commerce transactions, but discussion is commerce in a social experience.

This is where the technology, people, and business come together for an audience engaging in commerce within a medium. Yes?

The definition of experience seems very cold and unemotional– almost like an e-commerce site’s checkout app. Story warms it up by adding the business’s story (brand), the people’s story (culture) and technology’s story (interaction.)

I feel like I’m getting closer, but please comment away!

Please Note: I put my previous post and versions of the model after the break to try and clean this post up a little for people who might be coming for the first time.  I’d create a new post, but the comments on this one have been so tremendously helpful and insightful that I don’t want to separate them from the updated model.


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